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Resources - Inclusion Tips
Business relationships are built when people take the time to share and learn more about each other. Although technological marvels such as email, text, Skype help keep us connected virtually there is no substitute for personal engagement. Our customers want someone they can relate to, not just buy from. By stating the obvious, Inclusion is:
  • the act of including.
  • the state of being included

but how do we do it? What first steps can we make to engage with others? Having an earnest desire to expand our horizons, and asking questions, is a great way to get to know people. In some cultures, business transactions will not happen unless their is an element of trust. "No one cares how much YOU know, until they know how much YOU care." On this page you will find icebreakers, tips and guiding thoughts. Bookmark this page and come back often at home, and maybe even to kick-off an office meeting.

Active Listening
Apologies
Body Language
IceBreakers for any Occasion. Conversation Starters.
Influence, Do You Have It?
Inclusive Management Tips
Meet A Stranger
One-Minute Management
Optimist Creed
Self-Evaluation
Simple Habits, Great Rewards
Trust (it is a learned skill)
What I Have Learned

If we saw an iceberg out in the open sea only 10% of it would be visible to us on the surface.

Using this metaphor, people are the same way. We can have an impression by what we see and hear on the surface by their color, gender, dress and accent but 90% is obscured from our sight. How often do people shun others by the 10% they see?

To discover the 90% we need to get to know them and this is where you find their talents, their desires, their dreams... the real person, as shown in the graphic. This is the real make-up of the individual, not their outer make-up. We all want to be "discovered" and this is the beginning of friendship.

Our contributing value is the sum total of what we have experienced and the intangibles each person brings to the table. Mathematically, it can be described as follows:

SUMme = (B + P + L + E) * (I * C)

Where:

SUMme = Sum of ME (What is my contributing value?)
B = Background
P = People I know
L = Learnings
E = Experience
I = Initiative
C = Creativity

Active Listening

"The most important thing in communication is hearing what isn't said."
Peter Drucker,
Austrian-born American management consultant, educator, and author

Active, effective listening is a habit, as well as the foundation of effective communication. This is one of the most important habits one can adopt, practice and hone. Your listening disposition not only affects your ability to fully understand the message but it will also affect how candid and predisposed an individual will be now, or in the future, to fully engage with you. Typically:

  • We listen to obtain information
  • We listen to understand
  • We listen for enjoyment
  • We listen to learn
People hear sounds, and words, but often fail to grasp the message because they are:
  • Too busy
  • Don't care
  • Twisting message delivery to only hear what one wants to hear
  • Feel they already know
  • Discounting the messenger
  • Ignorant of the topic
  • Thinking about other things
  • Thinking about what they are going to say next
Simple techniques that you can practice are:
  • Approach with a positive attitude
  • Maintain eye contact
  • Keep your emotions from sidetracking your reasoning
  • Maintain concentration
  • Find something to get interested in
  • Don't get in a hurry
  • Put yourself in the speaker's shoes
  • Understand that people communicate at different speeds and with different vernacular than you may be accustomed
  • Clarify
Sift & Sort
  • Search for ideas (not details)
  • Look for underlying feelings that belie the words
  • Focus on the core message
  • Does body language match the spoken message?
You Be The Judge
  • Is it true?
  • Is it good advice or opinion?
  • What are the consequences to me?
  • Is independent verification needed?
Don't Hesitate To Question
  • Direct conversation
  • Get feedback on what you say
  • Establish rapport
  • Repeat your understanding of what you just heard

Apologies

Sometimes we goof, after all we are human. To maintain the relationship an apology may be required. Attorney and business ethics expert Lauren Bloom, author of The Art of the Apology says that "The longer you put it off and the more you polish it, you'll deliver something so perfect people don't believe it." When done well, the effects of an apology are overwhelmingly positive.

What is the perfect apology? Experts have their own multi-faceted definitions, but they share common elements:
  • Timing: The person making the apology needs to wait long enough to determine exactly what the apology is for, but no longer, Bloom says.
  • Genuine repentance
  • Expression of regret: "We all have our own scripts from childhood, what we were taught to say." The language, therefore, may vary and is most effective when it matches the language of the victim.
  • Making amends: Future actions are important, too. If the perpetrator shows the victim he or she will do better next time, forgiveness is easier.
  • Taking responsibility
  • Emotional connection: Recognizing that the pain you've caused also causes you pain helps the victim and perpetrator connect
  • Willingness to listen to the victim
  • What perfect apologies don't do: Get defensive, deny, or use the conditional. Politicians often make this mistake, Bloom said, with lines like, "I apologize if I offended anyone." Their sincerity immediately comes into question. "You know you have to apologize or you wouldn't be doing it."

    Body Language

    Although people are generally not aware of it, we send and receive non-verbal signals all the time. In the following section we will explore body communication subtleties that all humans employ. Which ones do you emanate and which ones do you perceive?

    Albert Mehrabian, Professor Emeritus of Psychology, UCLA noted that the following three elements embody the entire message delivery by all senders and can be perceived differently by different people:

    1. Words account for 7%
    2. Tone of voice accounts for 38%
    3. Body language accounts for 55%

    For effective and meaningful communication these three elements of words, voice and body need to support each other in one nice package conveying the same message. In case of any "incongruence" the receiver of the message might be irritated by different messages. The following example illustrates a disconnect in the entire message as a result of what is spoken and the behavior that is seen:
    • Verbal: "I do not have a problem with you!"
    • Voice: Trembling or loud
    • Body Language behavior: Person avoids eye-contact, looks anxious, arms are crossed

    In this example the non-verbal communication of voice and body language (38% + 55% = 93%) does not match what is heard in the words (7%). Take a moment to reflect on the messaging your leaders, teachers, colleagues, friends and family members communicate to you. What are your words, voice and body communicating to others?

    Are you "talking the talk" and "walking the talk?"

    Communication via telephone is less effective as the receiver cannot see body language. Smile while you are on the phone. This will cause your voice pitch to change and communicate a positive undertone that will complement your words.

    Icebreakers for Any Occasion. Conversation Starters.

    The American Heritage Dictionary defines 'icebreaker' in this context as something that is done or said to relax an unduly formal atmosphere or situation. It is a beginning, a start. Use the following as a guide to help you truly discover who the people are with whom you interact with on a daily basis. Ask someone to pick a number and then read the question. Remember that people do not care how much you know, until they know how much you care!

    1. What was the happiest moment of your life? Describe it
    2. You can get anyone from the past and bring him or her to the present for one hour. Whom would you bring and what would you do with that person?
    3. What is the greatest regret of your life? Why?
    4. What is the hardest thing you've ever done? Why?
    5. What's the greatest compliment you ever received? Why?
    6. Tell us about your best friend
    7. What room in your house do you like best? Least? Why?
    8. What is the one thing you want to accomplish next week? Why?
    9. What's your favorite sport(s) and why do you like it?
    10. Tell us which planet, other than earth, do you find most fascinating? Why?
    11. What is the one thing you wish you had discovered?
    12. What top three talents do you possess?
    13. Which season do you prefer? Why?
    14. If you could be a super hero, which one would you select?
    15. Describe your favorite childhood toy or game
    16. What always makes you laugh?
    17. Name five things you would take to a desert island?
    18. What's your favorite color? What makes it so special?
    19. What are you thankful for?
    20. Do you prefer the desert, mountains, seashore, forest, grasslands or the city/suburbs?
    21. If you could be an animal, which one would you be? Why did you choose that one?
    22. What were the first and last movies you saw in a theatre? Were they any good?
    23. Do a simple mime that represents the morning you've just had
    24. How do you think that others perceive you? How would you like them to?
    25. What would you like to achieve in this year that you didn't achieve last year?
    26. Tell us about your first love
    27. Where did you feel warmest and safest as a child? Why?
    28. If you had a time machine that would work only once, what point in the future or in history would you visit?
    29. When was the last time you did something for the first time? How did it go?
    30. If you could change two things about the way you were raised, what would they be? Why?
    31. If you could go anywhere in the world, where would you go? Why?
    32. What is your favorite movie or TV show? Why?
    33. If parents could switch places with kids for a day or kids switch places with parents, what would you do?
    34. Who has had the greatest influence on your life? Why?
    35. What was the best thing that happened to you this past week? Explain
    36. Name someone you admire who had to overcome great obstacles to get where they are now
    37. What is your favorite time of day? Why?
    38. What is your greatest disappointment? Explain
    39. The gift I will never forget is ... Explain
    40. If you could choose to meet anyone who ever lived, who would that be, and why would you like to meet him/her?
    41. Do you have a nickname and if so what is it? What nicknames do you have for your spouse and children? (be honest)
    42. One thing I would really like to see happen at this moment in the world is …
    43. What is the most encouraging thing said to you this week?
    44. What do you still want to accomplish with your life?
    45. What is your most embarrassing experience? Explain
    46. Name five places you want to go in the next 10 years. What five things do you want to do there?
    47. What is the most memorable event of your life and why?
    48. Who is the most interesting person you have met? Why?
    49. Talk about your favorite holiday spot and why you enjoy it there?
    50. How do you relax? Tell us about the last time
    51. What is your favorite type of music / song etc? Artist?
    52. What has happened to you during this week which you would like to tell the rest of the group?
    53. The last time I got really angry was ...
    54. If you could not fail, what would you like to do?
    55. You can't travel, but you can send one object back in time to anyone you want. What would you send them and whom should you send it to?
    56. What do you want written on your tombstone? Why?
    57. What do you want said at your funeral? Why?
    58. What don't you want said at your funeral?
    59. One thing which has stressed me out this week ... Explain
    60. One thing that makes me feel guilty ... Explain
    61. One thing that I do not understand about the opposite sex is ...
    62. If you had this week over again what would you do differently? Why?
    63. What have you learned recently? Describe it
    64. If you were stranded on a desert island, who would you least like to be there with you and why?
    65. If you were able to make one dream come true (however outrageous) what would it be? <
    66. Who would you most like to meet and why?
    67. If you were to die tonight in your sleep, what one thing would you regret not having done?
    68. Imagine you could be anyone; who would it be and why?
    69. Name one quality or characteristic about your spouse, close family member or close friend that you admire. Why do you admire it?
    70. When you were a child, who was your hero and why? Today who are your heroes and why?
    71. If you could go on any adventure, anywhere in the world, where would you go and why?
    72. What is your favorite snack meal and where would you choose to eat it?
    73. If you had to change your nationality what would you choose and why?
    74. What is the biggest crowd you have ever been in - where was it - why were you there?
    75. What is your biggest unfulfilled wish or ambition?
    76. If you could pass one law that everyone in the world had to obey what would it be?
    77. Give everyone a piece of paper and get them to draw a picture of their face only - illustrating the kind of day they have had. THEN - fold the pictures, get everyone to choose one at random, you have to guess who it is and what they are feeling. Don't reveal the correct identities until the very end
    78. What is the most relaxing thing you have ever done? OR - The most relaxing place you have ever been?
    79. What is the boldest thing you have ever had to do? What were your feelings before and after?
    80. What was the happiest moment of your life? Why?
    81. If you could be anyone in history, including people alive today, for one hour. Who would you be?
    82. Tell us about your first date
    83. What is the greatest regret of your life?
    84. The hardest thing I have ever done ... Explain.
    85. The greatest compliment I ever received.
    86. What prompted you to marry your spouse? (or what are you looking for in one?)
    87. If you could choose to go anywhere in the world for 3 days, where would you go, and why?
    88. If you could choose to meet anyone who ever lived in America ... outside America who would that be, and why?
    89. If you had to live somewhere else in the world, where would you live, and why?
    90. What are some of your goals for the year ahead?
    91. If I could choose my career over again I would ...
    92. If you became the leader of any (other) country in the world, which would it be and why?
    93. Share the best and worst experience of your week.
    94. If you could talk to any one person now living, who would it be and why?
    95. What is the best thing that has ever happened in your family? The world?
    96. What book, movie or video have you seen/read recently and why would you recommend it?
    97. What made you decide to live in ...?
    98. What is the most memorable event of your life and why?
    99. If you could have only one of your senses, which would you choose?
    100. How did you and your partner (or best friend) meet?
    101. What annoys you about your spouse/friend?
    102. If you had to live your life over what would you change?
    103. If you were to go and live on the moon and could carry only one thing, what would it be?
    104. Parents can visit their kids at some point in the future; kids can visit their parents at some point in the past. Where would you go and what period would you choose?
    105. Why do you get up in the morning? (The purpose is to find out what the motivating forces are in this person's life. It is a simple question, but, it takes a good deal of thought to answer honestly).
    106. What is you personal customer loyalty philosophy?
    107. What is the last 'ah-ha' customer experience you had and why?
    108. What inspires you?

    Influence, Do You Have It?

    Dale Carnegie had a common sense approach to building self-confidence, inter-personal skills, relationships and ultimately influencing people. Thanks to his captured teachings, millions have benefited through his popular book How To Win Friends and Influence People.
    Rules on how to win friends include:
    • Show a genuine interest in other people
    • Be happy and positive
    • Remember that people love hearing the sound of their own name
    • Listen to other people and develop good listening skills
    • Talk about others' interests rather than your own
    • Give others a sincere sense of their importance
    • To get the best of a situation, avoid arguments
    • Always listen to others' opinions and never tell anyone they are wrong
    • Admit it if you are wrong
    • Show friendliness
    • Make statements that the other person can agree with
    • Let the other person talk more than you
    • Make the other person feel that an idea is their own
    • See the other person's point of view
    • Show empathy for others' ideas and desires
    • Infuse some drama into your ideas
    • Appeal to the better nature of others
    • Finish with a challenge
    "You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you."
    Dale Carnegie,
    Self-Improvement Expert

    Inclusive Management Tips

    Inclusion involves a caring perspective that takes into consideration other people's needs earning implicit reciprocity where everyone stands to gain. Do not "cry wolf" with every emerging need and you will earn a reservoir of goodwill that can be drawn upon when the circumstances are real.
    1. Recharge and let your team members also recharge on the weekends. If you must work, store your emails in a draft folder and send them out on Monday to keep people from wanting to look at emails, or their blackberries disrupting their family life. VW to switch off BlackBerry servers outside work hours
    2. Work to Live. Learn to plan your work life into a 40 hour block of time instead and minimize the "Live to Work" syndrome common in Corporate America. Give yourself, and team members a reason to want to aspire to greater positions. Working longer hours and missing life, friends and family gives no reason to aspire. If you're always on, your work could be off

    Meet A Stranger

    One-Minute Management

    Ken Blanchard in his world famous book the The One Minute Manager offered three secrets to effective management that involve staying connected to your team and, by default, seeing them in their own environment (i.e.- management-by-walking around) to achieve the following:

    "People who feel good about themselves produce good results"

    1st Secret: One Minute Goals. Goals are agreed on, written down in a brief statement, and occasionally reviewed to ensure that productivity is occurring. The purpose of one minute goal setting is to confirm that responsibilities are understood eliminating confusion, inefficiency and discouragement.

    2nd Secret: One Minute Managing is One Minute Praising. Be open with people about their performance. When you catch someone doing something right you praise them immediately telling them specifically what they did correctly. Pause to allow them to "feel" how good you feel regarding their importance.

    3rd Secret: One Minute Reprimand. Being honest with those around you involves reprimanding when a wrong has occurred. Following the reprimand, remind the person that he or she is important and it was simply their performance that you did not like. The one minute reprimand consists of the reprimand and the reassurance, both being equally important.

    ALWAYS remember to: Praise in Public, Admonish in Private!

    Optimist Creed

    In 1912, Christian D. Larson believed that people had tremendous latent powers which could be harnessed for success with the proper attitude. His Optimist Creed has been adopted by individuals and organizations for over a century:

    Be the change that you want to see in the world!

    Self-Evaluation

    Many of the circumstances that "coincidentally" integrate themselves into our own life's progression can in fact be traced to our own inclinations, visible and subliminal. Take an earnest look at your beliefs and actions and they align with the views and habits you exhibit. Reflection here will invariably shed insight into your subconscious predispositions:

    • Are you angry? Why?
    • Are you uncomfortable with the opposite sex? Why?
    • Do you have an aversion to other types of people? Why?
    • Who? Why?
    • Are you quick with subversive wit? Why?
    • Do you feel comfortable in a social setting? Why?
    • Do you like your body? Why?
    • Do you like yourself? Why?
    • Do you often feel rejected and ignored? Why?
    • What are your insecurities? Why?
    • Are you friendly? Why?
    • Do you feel inferior about anything, or anyone? Why?
    • Who do you blame for the pitfalls in your life? Why?
    • Are you rejecting others? Why?
    • Do you feel like a victim of circumstances? Why?
    • Are you an instigator? Why?
    • What biases can you identify? Why?
    • What would you like to do better? Why?
    • Who would you like to meet? Why?

    Next, take a notebook with you throughout the day and jot down your feelings as you experience the day. Did you get angry when someone cut you off in traffic? Did you avoid eye contact with people in the elevator? Did you feel good when someone held the door open for you?

    At the end of the day, analyze your reactions. Were you surprised? Were your reactions warranted or did you overreact? Did you have time to think before acting? What did you try to avoid?

    Ask yourself:
    • What did I think and feel?
    • What did I say?
    • Is there any difference between what I said, and what I thought, and felt?
    Now, what could you have done differently? If possible, role-play a different outcome.

    Finally, put yourself in the shoes of the other person in the scenarios you have replayed. How do you think you were perceived? How did they react to you? What prejudices do you think they have? Are they right to have these feelings? What can you do to help correct the situation?

  • Can you explain your reaction?
  • What prejudice(s) did you identify?
  • Could there have been alternative interpretations?
  • Did you identify gradients in your subjectivity?
  • Did you objectively gather or use other information?
  • You might say that all of this is too much work and what is the end purpose? Your analysis will exercise the mind giving you new understandings and help set new parameters for human interactions.

    At some point in time, you may feel comfortable enough to discuss your feelings and the outcomes with others. This is a fantastic first step and one that should be continuously exercised with tact, and care.

    Provided an open forum for discussion exists between two or more parties to discuss their feelings, emotions, grievances, hurts, etc. one must recognize the vulnerability that will be evident, and the courage needed to engage in dialogue. Active listening is paramount with a non-judgmental attitude.

    In summary:
    • Know what makes you tick
    • Be comfortable in your own skin
    • Be in tune with your own biases and hot buttons
    • Make ambiguity an ally
    • Be your own change master
    • Get in charge of self-talk
    • Understand cultural "why's" behind behavior
    • Transcend your own perspective (empathy)
    • See the benefits and limitations of all norms
    • Serve as a cultural interpreter
    • Communicate effectively and resolve conflicts in diverse settings
    • Structure synergistic and compelling environments

    Simple Habits, Great Rewards

    Gaining an appreciation for the splendors of diversity begins with a conscious choice. A choice to explore without judgment the values, virtues and practices extolled by others. Exploration puts you in control to absorb, digest, and ponder the possibilities.

    Our choices must always carry threads of respect. Respect for the individual and respect for their beliefs, traditions and practices. In the end, you always have the choice to adopt any new learning's AND you have the right to restrict any practice you find personally uncomfortable, or not suited to your tastes.

    Worthwhile habits to exercise frequently include being:

    Incredulous: Don't believe every e-mail, quip, sound bite, rumor, doodle or scribble you hear, or see. Get the facts and check well-known resources. Don't believe that because it is written or uttered that it is true.

    Kind: Sincere kindness is a door opener. It is felt, and known, even when no words are spoken or understood across different languages.

    Imaginative: Let your mind drift into the realms of possibility. Meditate. Turn off the TV and do your own thinking. Contemplate what the future could be with your positive contribution.

    Patient: All people march to a different beat. You do too. Be diligent and respectful of people's ability to communicate and their comfort levels.

    Aware: Awareness of your own prejudice and your own reactions can help you identify areas for improvement, study or reflection. To be aware is to see what is truth, not just what we want to see in order to justify the lies we believe.

    Sympathetic: Put yourself in the other person's shoes. Try to understand what they are going through, have experienced or are envisioning.

    Attentive: Invest the time and energy to understand someone else's beliefs, nuances, heritage and culture.

    Responsible: Say what you do and DO WHAT YOU SAY.

    "Am I not destroying my enemies when I make friends of them?"
    Abraham Lincoln,
    16th US President

    Trust (it is a learned skill)

    Building trust is another key to engaging team members in the diversity and inclusion process so that they feel valued and will contribute freely. Trust is an attribute that is built one day-at-a-time. Temporal trust given to individuals due to position, or persona, has to be replaced with earned trust and building that trust is a skill. To build trust, consider these steps:

    • Volunteer information (proving that YOU have nothing to hide)
    • Speak your feelings and tell the truth (it's not what you say, it's what you say so employ diplomacy)
    • Show consistency in your behavior (reliability and predictability)
    • Be competent (adequate interpersonal or professional ability)
    • Demonstrate a strong moral ethic

    What I Have Learned

    I've learned....
    • That the best classroom in the world is at the feet of an elderly person.
    • That when you're in love, it shows.
    • That just one person saying to me, 'You've made my day!' makes my day.
    • That having a child fall asleep in your arms is one of the most peaceful feelings in the world.
    • That being kind is more important than being right.
    • That you should never say no to a gift.
    • from a child.
    • That I can always pray for someone when I don't have the strength to help him in some other way.
    • That no matter how serious your life requires you to be, everyone needs a friend to act goofy with.
    • That sometimes all a person needs is a hand to hold and a heart to understand.
    • That simple walks with my father around the block on summer nights when I was a child did wonders for me as an adult.
    • That life is like a roll of toilet paper. The closer it gets to the end, the faster it goes.
    • That we should be glad God doesn't give us everything we ask for.
    • That money doesn't buy class.
    • That it's those small daily happenings that make life so spectacular.
    • That under everyone's hard shell is someone who wants to be appreciated and loved.
    • That to ignore the facts does not change the facts.
    • That when you plan to get even with someone, you are only letting that person continue to hurt you.
    • That love, not time, heals all wounds.
    • That the easiest way for me to grow as a person is to surround myself with people smarter than I am.
    • That everyone you meet deserves to be greeted with a smile.
    • That no one is perfect until you fall in love with them.
    • That life is tough, but I'm tougher.
    • That opportunities are never lost; someone will take the ones you miss.
    • That when you harbor bitterness, happiness will dock elsewhere.
    • That I wish I could have told my Mom that I love her one more time before she passed away.
    • That one should keep his words both soft and tender, because tomorrow he may have to eat them.
    • That a smile is an inexpensive way to improve your looks.
    • That when your newly born grandchild holds your little finger in his little fist, that you're hooked for life.
    • That everyone wants to live on top of the mountain, but all the happiness and growth occurs while you're climbing it.
    • That the less time I have to work with, the more things I get done.
    Source: Live and Learn and Pass It On, Volume II.
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    What an amazing conference! And thank you for your contributions in the form of your outstanding presentation. Our side-bar discussions were both enjoyable and enlightening too. Any discussion of diversity has the potential of being very controversial. Your discussion of diversity, however, put the topic in a very positive light without sugar-coating. It was believable and in so being it was highly beneficial. Your discussion of your personal past and your perspectives as your career developed was the quid essential piece that made your presentation both engaging and believable and thus provided the conduit to be impactful.
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    The eyes believe themselves; the ears other people.
    German Proverb

    We judge ourselves by our motives and others by their actions.
    Dwight Morrow, American businessman, ambassador and senator

    If you look for the bad in people expecting to find it, you surely will.
    Abraham Lincoln, 16th US President

    Though all society is founded on intolerance, all improvement is founded on tolerance.
    George Bernard Shaw, Irish Playwright

    In the end, all business operations can be reduced to three words; people, product and profits. People come first.
    Lee Iaccoca, American businessman

    The biggest disease today is not leprosy or tuberculosis, but rather the feeling of being unwanted.
    Mother Teresa, Albanian-Indian Roman Catholic Missionary

    Everyone believes very easily whatever he fears or desires.
    Jean de la Fontaine, French poet

    The trouble with the world is not that people know too little, but that they know so many things that ain't so.
    Mark Twain, American author and humorist

    If everyone is thinking alike, someone isn't thinking.
    General George Patton Jr, World War II US Army Commander

    I have never in my life learned anything from any man who agreed with me.
    Dudley Field Malone, American statesman and lawyer

    Everyone thinks of changing the world, but no one thinks of changing himself.
    Leo Nikolaevich Tolstoy, Russian writer and pacifist

    I can live for two months on a good compliment.
    Mark Twain, Samuel Langhorne Clemens, American author and humorist

    Am I not destroying my enemies when I make friends of them?
    Abraham Lincoln, 16th US President

    No one has been barred on account of his race from fighting or dying for America - there are no "white" or "colored" signs on the foxholes or graveyards of battle.
    John F. Kennedy, 35th US President

    I pay the schoolmaster, but 'tis the schoolboys that educate my son.
    Ralph Waldo Emerson, American philospher

    Vision is the art of seeing things invisible.
    Jonathan Swift, Anglo-Irish satirist and essayist

    In every man there is something wherein I may learn of him, and in that I am his pupil.
    Ralph Waldo Emerson, American philosopher

    When you talk, you repeat what you already know; when you listen you often learn something.
    Jaren Sparks

    The test of a first-rate intelligence is the ability to hold onto two opposed ideas at the same time, and still retain the ability to function.
    F. Scott Fitzgerald, American writer

    Progress is impossible without change; and those who cannot change their minds cannot change anything.
    George Bernard Shaw, Irish playwright

    Honest differences are often a healthy sign of progress.
    Mahatma Gandhi, Indian pacifist and leader

    I am more of a sponge than an inventor. I absorb ideas from every source. My principal business is giving commercial value to brilliant but misdirected ideas of others.
    Thomas Edison, American inventor and businessman

    If we always view it from the same perspective, we will tend to notice the same things.
    Frans Johansson, Author and businessman

    Discovery consists of seeing what everybody has seen and thinking what nobody has thought.
    Albert Szent-Gyorgyi, Hungarian physiologist

    One can resist the invasion of armies; one cannot resist the invasion of ideas.
    Victor Hugo, French playwright and activist

    Every new opinion, at its starting, is precisely in a minority of one.
    Thomas Carlyle, Scottish writer and historian

    No man is good enough to govern another man without that other's consent.
    Abraham Lincoln, 16th US President

    You do not lead by hitting people over the head - that's assault, not leadership.
    Dwight D. Eisenhower, 34th US President

    The greatest good you can do for another is not just to share your riches but to reveal to him his own.
    Benjamin Disraeli, British statesman

    The voice of the intellect is a soft one, but it does not rest until it has gained a hearing.
    Sigmund Freud, Austrian psychiatrist

    The rich would have to eat money, but luckily the poor provide food.
    Russian Proverb

    Trust men and they will be true to you; treat them greatly and they will show themselves great.
    Ralph Waldo Emerson, American philosopher

    One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.
    Elbert Hubbard, American writer and philosopher

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